- Shipping & Returns
Shipping & Returns
Where can sheds be shipped?
We ship sheds anywhere within the continental United States.
How long does it take for shipping?
We process orders anywhere within three to 10 business days, and ship accordingly. Shipping times are subject to the specific order.
How are sheds shipped?
Because of how heavy sheds are, they're one of the more difficult products to transport. Because of this and because of the fact that they are considered "oversized items," sheds are typically transported via less than truckload shipping, or LTL. Oversized items are those that weigh more than 150 pounds, are packaged in formats longer than 107 inches, have a packaging girth of 165 inches and require shipment on either a wood pallet or skid.
What if a truck is unable to reach my location?
If you think that a semi-truck will be unable to reach your location or will have difficulty doing so, please contact us today via e-mail at firstname.lastname@example.org or by phone. While we aren't responsible for challenges and/or limitations in shipping to certain geographical areas, we will refund the order (though some orders may be subject to a restock fee). We'll also work with you on shipping alternatives, though such orders may be subject to additional charges.
Is free shipping offered?
Yes, we offer free shipping on qualified orders within the continental United States. Sheds are shipped to the curb and customers are responsible for removing the packaged shed from the truck.
What if my shed is damaged upon delivery?
We encourage customers to thoroughly inspect the package upon delivery and make note of any damages or missing items before signing off on it. Contact us at email@example.com to report issues.
What if there are damaged parts after I open the package?
Follow the assembly instructions to contact the manufacturer of the part directly for a complimentary replacement within 30 days of purchase. After 30 days from purchase, customers are responsible for replacement parts and shipping costs. If you need additional assistance or contact information for the specific manufacturer of the part, contact us at firstname.lastname@example.org.
Are there any warranties offered?
Yes, but these are from the manufacturer only. Sheds.com LLC doesn't offer any type of warranty.
What is Sheds.com's return policy?
We offer a 30-day money back guarantee, with the exception of shipping and handling fees, as well as any associated restock fee. For more information, please refer to our return policy. Any assembled, semi-assembled or tested items are not eligible to be returned. While returned products must be authorized by Sheds.com LLC and the product's manufacturer, some common regulations apply:
- Items cannot be used or opened.
- A return authorization, or RA, number must be granted.
- The item must be returned within 30 days from purchase. Some exceptions apply.
- Returns and cancellations are subject to a 25% restock fee.
- Customer is responsible for all shipping charges outbound or inbound.
- Customer makes all arrangements for return shipping, Sheds.Com does not offer this service.
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